I like making stuff. Web stuff, maps stuff. Apps. Change. I like people who like making stuff.

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The value of talking to customers



I spent about 4 hours last week conducting usability tests. No matter how often I do this, it always amazes me how incredibly valuable it is. Every test reveals something new about the product. As a coincidence just this week I also came across this article talking about how many Product Managers lament that they […]





Great PMs don’t work alone



Sometimes there’s a perception of Product Managers that the best ones are product geniuses who always and immediately have the right answers for every product problem: PMs whose product instincts are so sharp they can arrive at the best solution at a moment’s glance; who can look within themselves and find the solution deep down […]





On copying well: apply with caution



The Exponent podcast this week on the history of messaging apps talked a lot about copying. They referenced a previous piece from Ben called “The Audacity of Copying Well”, where he talked about Snapchat stories, and how this was so obviously and shamelessly copied by Instagram to make Instagram Stories. They argued that in business, […]





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