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How to remove HDD Low malware without paying for Anti-Spyware software or installing anything
For the first time in what seems like ages I somehow managed to catch a virus… this time a very annoying one called HDD Low. It’s one of those fake system optimisation utilities that keeps spamming you with false alerts about your system (low memory, hard drive error, etc) until you give in and buy…
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Analytics, data and product innovation
It’s important to understand what your users do, how they use your product… but remember: data never paints the whole picture. User research, user testing, usability studies, behavioural analysis, usage statistice: it’s all important – understanding and making sense of this data is crucial for your product’s development – but this data doesn’t exist in…
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Better scrum user stories: save the solution for the spec
In the world of Scrum the user stories are at the heart of everything that’s added to the software: it’s how you break down the product strategy and requirements into discreet, develop-able chunks. We build software for our users, so it makes sense that everything that’s added to or taken away from the software is…
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A good scrum sprint demo
The Sprint Demo is one of the most important meetings on the sprint calendar. So why are so many sprint demos so poor? Firstly, why is the Sprint Demo so important? I think for several reasons: It makes the progress (or, where applicable, lack thereof) of the team transparent (to management, to other teams, to…
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Seek understanding – not insurance
When you communicate, you have two responsibilities: 1. communicate your message 2. ensure the message is understood #1 is easy – but it is #2 that counts. You can do #1 and forget or skip #2 – but you haven’t really communicated. Saying words out loud is not communication – it’s just making noise. Communication…
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Be delightful
Every interaction with a customer is an opportunity to surprise and delight them. Two great examples of this have stood out to me in the last week. Amazon.com I’m a shockingly frequent Amazon shopper. There are so many things that I used to go to the shopping centre for that I now order from the…
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What makes a good Product Manager?
I was thinking recently about the relationship between UX experts and Product Managers, which got me to thinking about what a good product manager is – especially in the world of web products. I think a good product manager needs to understand the whole scope of his or her product. In the world of web…
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Recipe for a good SEO strategy: content worth linking to
The beauty of Google’s search algorithm is that it lets you find what you’re looking for, and it gets better all the time. Because Google is one of the most important ways to ‘get found’ on the web, a whole industry has arisen around how to “beat” the Google search algorithm: Search Engine Optimisation (SEO).…
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Teamwork: The product manager and UX designer
A discussion came up today on one of Nokia’s internal social discussion forums about how Product Managers should interact with User Experience designers. I was shocked to read that quite often not only do the Product Manager and UX Designer not really work together, but they don’t get along well at all. This is, to…
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5 product management lessons from the MacBook Air
5 product management lessons from the MacBook Air: push the boundaries, release early, take risks, learn from usage, and fail early and often.